Covid-19

Changes due to the COVID-19 Pandemic

Information and Cancellation Policies Winter 2020-2021

1) Changes to our Cancellation Policy: 

Given the need for flexibility throughout the COVID-19 pandemic, we have amended our cancellation policies. 

Any reservations that need to be cancelled due to the pandemic (travel restrictions, change in travel advisories, border closures, etc.) will not be subject to a cancellation fee, as long as notice is given 2 days before the date of arrival. Cancellations made within 2 days of the date of arrival will be charged with 50% of the total room charges. This change applies with immediate effect, and will remain in place until the 13th April 2021.

For any cancellations not due to the pandemic, our normal cancellation procedures and charges apply.

2) Safety and hygiene measures::

We have taken all safety and hygiene measures as stated by the Austrian government concerning Covid-19, the main points being mentioned below:

a. All our staff have been properly trained on the minimum hygiene standards as laid out by the government.

b. Each staff member wears face masks throughout their shifts.

c. Hand disinfectant dispensers are readily available throughout the property for guest use.

d. The distance between tables in the breakfast room, restaurant and terrace have been adjusted to conform to government guidelines.

e. Tables and chairs are disinfected after each use (as well as regularly for good measure!)

f. The breakfast buffet has been adapted and now only includes individually wrapped items. Other items will be served family style at the table.

g. We request you kindly bring along your own face masks for use indoors.

h. Currently it is mandatory to wear a face mask when entering the premises, throughout all communal areas, when entering the restaurant and when you are not seated at your table. This also includes that face masks must be worn when taking items from the buffet or when using the coffee machine.

More information about COVID-19 and hospitality can be found on the site https://www.tyrol.com/information-coronavirus