Covid-19

Changes due to the COVID-19 Pandemic

Information and Cancellation Policies 2022

1) Changes to our Cancellation Policy: 

Given the need for flexibility throughout the COVID-19 pandemic, we have amended our cancellation policies. 

Any reservations that need to be cancelled due to government-related travel restrictions such as border closures, quarantine regulations or other government regulations that prevent you from traveling to Austria, other than vaccination requirements, will not be subject to a cancellation fee as long as notice is given 2 days before the date of arrival. A Corona infection is not considered a reason for a free cancelation. Cancellations made within 2 days of the date of arrival will be charged with 50% of the total room charges. 

For any cancellations not related to the pandemic, our normal cancellation procedures and charges apply.

2) Safety and hygiene measures::

We have taken all safety and hygiene measures as stated by the Austrian government concerning Covid-19, the main points being mentioned below:

a. All our staff have been properly trained on the minimum hygiene standards as laid out by the government and are fully vaccinated.

b. Hand disinfectant dispensers are readily available throughout the property for guest use.

c. The distance between tables in the breakfast room, restaurant and terrace have been adjusted to conform to government guidelines.

d. Tables and chairs are disinfected after each use (as well as regularly for good measure!)

e. The breakfast buffet has been adapted and now only includes individually wrapped items. Other items will be served family style at the table.

f. We request you kindly bring along your own FFP2-face masks, as currently these are still required to be worn indoors, like in restaurants, hotels, supermarkets, shops, cable cars and lifts, etc.

g. Every registered guest must be able to show that one has been vaccinated or bring a PCR-test not older than 48 hours. Fully vaccinated in Austria means 2 x vaccinated with the second vaccination no older than 270 days. 

More information about COVID-19 and hospitality can be found on the site https://www.tyrol.com/information-coronavirus